FAQs
Frequently Asked Questions By The Lilith Store
Your space for spiritual tools, intentional living, and mindful rituals.
🔮 About Our Products
1. What do you offer at The Lilith Store?
We offer a wide range of thoughtfully curated items including natural crystals, ritual candles, incense, altar tools, and other spiritual supplies designed to support your personal practices.
2. Are your crystals natural and authentic?
Yes. We work closely with trusted sources to bring you genuine stones. Please note that natural imperfections in color or shape are part of their raw beauty.
3. Do you guide customers in choosing the right products?
Absolutely! You’re welcome to contact us via email or Instagram with your preferences or intentions, and we’ll be happy to suggest suitable options based on our collections.
📦 Orders & Shipping
4. Where are you based and where do you ship?
We are based in Vapi, Gujarat, India and currently ship pan-India.
5. How soon will my order be dispatched?
Most orders are processed and dispatched within 2–4 working days. For curated kits or seasonal boxes, please allow slightly more time.
6. How will I know when my order is shipped?
Once your order is dispatched, you will receive a tracking link via SMS or email. If you do not receive it, feel free to reach out to us.
🔥 Usage & Care
7. How do I care for my crystals?
Each order may include basic care tips. Crystals can be refreshed using elements like smoke, moonlight, or soil. Please avoid water cleansing for soft stones like Selenite, Lepidolite, and Malachite.
8. Are your herbs, oils, and powders edible?
No. All herbs and oils are sold as curios and are not intended for consumption. Please read product labels carefully before use.
9. Are these products a substitute for medical care?
No. Our offerings are for personal and spiritual use. They are not intended to diagnose, treat, or replace professional medical care. We encourage you to consult a licensed professional for any health-related concerns.
💬 Returns, Refunds & Policies
10. Can I return or exchange an item?
Returns are accepted only in the case of wrong or damaged items. We require an unboxing video (from seal to product) as per our return policy for any claims.
11. What if something arrives broken or missing?
Please contact us within 24–48 hours of delivery with an unboxing video and images. We’ll be glad to assist based on the situation.
12. Can I cancel my order?
You may request cancellation before the order is shipped. Once dispatched, cancellations are no longer possible.
🎁 Other Common Queries
13. Do you offer gifting options or customization?
Yes, we offer gift notes and occasional gift-wrapping. For custom ritual kits or curated boxes, kindly reach out before placing your order.
14. Where can I contact you for help?
📧 Email: contact@thelilithstores.com
📱 Instagram: @lilithsto
(Whatsapp Support - 8460226137 )
⚠️ Disclaimer
The items offered by The Lilith Store are intended for spiritual use, personal exploration, and as curios. They are not substitutes for professional medical, psychological, legal, or financial services. Please consult appropriate professionals as needed.