Return & Refund Policy – Page 1 – The Lilith store

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Return & Refund Policy

Return & Refund Policy
Our policy last 5 days. If 5 days have gone by since your purchase product got delivered to you, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned Sale & Special Discounted Items, Essential oil, Oil Blend, ,Mist, personal care such as cream and oil, Subscription Boxes, Pre-Order Items can not be returned or refunded, Order for such Items simply can not be returned or refund.

Sale Items can not be cancelled and are not returnable or refundable

To complete your return, we require a receipt or proof of purchase.  

There are certain situations where only partial refunds are granted (if applicable)
-- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 06 days after delivery

Refunds (if applicable)

  • For prepaid orders, If you have placed your order and think you ordered wrong items or may be don't want it anymore in that case 2% amount of total order value will be charged for cancellation before it is shipped and in case the item is shipped and you want to cancel it then 2% of total order value + Rs. 150/- for shipping charges will be charged.
  • For COD- cash on delivery, If you fail to accept the order unfortunately you will be ban for the future purhases from our website
  • For Prepaid orders frequent return and cancellation in your order would force us to ban you from the future purchases, We request you to please read the descriptionn and other policy beforehand. 
  • In case of returns, Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@thelilithstore.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@thelilithstore.com and send your item to: Nishvi Enterprise, 102, Gayatri Krupa, Inside Chanod Gate, Chanod, Gayatri Krupa, Chanod, 396191 Vapi GJ, India.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Nishvi Enterprise, 101, Gayatri Krupa, Inside Chanod Gate, Chanod, Gayatri Krupa, Chanod, 396191 Vapi GJ, India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In case of us arranging the return pickup then the cost of return shipping will be deducted from your refund amount 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.